Forum Discussion
Hi Hamish.
I'm sorry you're having difficulties with ActiveSync.
A couple of things:
1) Are you manually deploying or using an iApp? (we strongly suggest using an iApp) 2) If using an iApp, make sure you're using version 1.2 of the CAS iApp for Exchange 2010 and 2013, available from downloads.f5.com in the 1.0.0.61 iApp bundle. 3) The version of BIG-IP you're using (11.2.1) was released about a year ago. The current version (11.4, soon to be 11.4.1) has seen a lot of changes to APM, most of them introduced in the 11.3 timeframe. I'd highly recommend upgrading to at least the 11.3.x branch. I know you're on a recent hotfix, but not all features and fixes get backported to prior releases.
Also, do you have a support case open with F5? If so, please provide me with your case number and I'll look at details of your configuration. (And if not, please open a case.) In the meantime, I'll see what I can do to reproduce your error here, though knowing more about whether you set up manually vs. using an iApp, and whcih iApp you used if you went that way, would help me out a lot.
I believe you're using an outdated version of the Deployment Guide. Page 59 of the current version doesn't contain information on configuring the APM component for ActiveSync; that's mentioned on page 62, and more info on the config is starts on page 76.
I can see that we need to do some cleanup and clarification on the manual section, since it's hard to walk through in any kind of clear progression. However, I think you'll find that if you use version 1.2 of the iApp, all of this is just done for you.
Please let us know about the items we've asked about above, and please try the iApp if you haven't done so already.