Forum Discussion
David_Stout
Sep 14, 2015Nimbostratus
I've come across this issue in various disguises and had different ways of resolving it. It's a very random issue that seems to only affect certain people for no reason.
Here are the few ways we've come across that work (bearing in mind we're on a corporate network with multiple GPOs or restrictions in place)
- Rebuild laptop ..... drastic measure but for some installs the laptop work better on a clean laptop than trying to use the debug tool to do a full removal of the plugins.
- Change tunnelserver.exe to run in windows 7 compatibility mode (unhide the directory in windows 8 first).
- Remove Malwarebytes or other security software except anti-virus. Mayware bytes prevents the tunnel being established.
- Full admin uninstall / reinstall by someone with Administrator rights (randomly works !!!).
- Making sure any network proxies are allowing both .exe and .cab files through to your browser
- Making sure no WAN Accelerators are manipulating the traffic when trying to setup a tunnel (DTLS especially)
Then after all this ... there's still the odd person we just simply couldn't help :)