F5 Cloud Services - DNS Servers not registered in whois as Name Server

Mark,

I am familiar with your case. First, I'd like to apologize for the difficulty getting a support case opened.

I'm aware that we do finally have a case open for you. Also, I'd like for you to know that I have been working with the the appropriate support teams to not only improve the existing process based on your experience, but also to ensure it's communicated out for everyone's awareness.

Again, I apologize for the difficulty and hope that our current efforts eliminate these difficulties in the future.

Thanks,

Lance W.

Manager, Global Support

F5 Networks