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JH_43508's avatar
JH_43508
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Mar 02, 2012

Firepass not detecting firewall

We've got a new laptop configured with Windows 7 32bit. Its an image that we have used across a number of systems withouth issue. We've installed the full Firepass client. When the pre-logon sequence goes to check for the firewall it fails - Firewall not detected. I've also tried setting the option to start the firewall but no luck.

 

 

Thanks all for the help.

 

 

Jeff

 

 

BIG-IP Access Policy Manager (APM)
remote access
security

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  • Mike_61719's avatar
    Mike_61719
    Icon for Cirrus rankCirrus
    Mar 02, 2012
    In your pre-logon sequence post the check that it's doing for the firewall. In addition, post the Opswat version along with the Firewall being used.
  • JH_43508's avatar
    JH_43508
    Icon for Nimbostratus rankNimbostratus
    Mar 02, 2012
    Thank Mike.

     

     

    The pre-logon sequence is using the Windows Firewall Checker option and is set to enable it if it's not enabled. The Opswat version is 3.4.22.1. The firewall is Windows Firewall.
  • Mike_61719's avatar
    Mike_61719
    Icon for Cirrus rankCirrus
    Mar 02, 2012
    Hmm, that's a pretty old Opswat version. Can you upgrade to something newer?

     

     

    The firewall check is set to this without quotes "session.fw.summary.enabled == 1" ?
  • JH_43508's avatar
    JH_43508
    Icon for Nimbostratus rankNimbostratus
    Mar 02, 2012
    I may be able to update our Opswat. It doesn't require a reboot does it?

     

     

    we have three checks for the firewall

     

    running -> session.fw.summary.enabled == 1

     

    installed -> session.fw.summary.cound>0

     

    fallback

     

     

  • JH_43508's avatar
    JH_43508
    Icon for Nimbostratus rankNimbostratus
    Mar 02, 2012
    Is there anything else I can check on the client side? Its another WTH? situation where we have 10 other people using the same config that don't have an issue connecting.
  • Mike_61719's avatar
    Mike_61719
    Icon for Cirrus rankCirrus
    Mar 02, 2012
    You can enable the check logging and have the user click on the data and report back.

     

     

    http://support.f5.com/kb/en-us/solutions/public/6000/300/sol6358.html