Forum Discussion

Willian_Guilher's avatar
Willian_Guilher
Icon for Cirrus rankCirrus
Oct 19, 2014

Objective 5.01 - Open a support ticket with F5

The SOL135 explain that 4 main general information are required when opening a case with F5 Support. A full description of the issue, describing the symptoms, time the issue occurred for the first ti...
application delivery
BIG-IP DNS
f5 tmos
LTM
support
shaggy's avatar
shaggy
Icon for Nimbostratus rankNimbostratus
Oct 20, 2014

The serial number and product information are needed for all versions (not just 11.1+). The serial number is what F5 uses to determine if the device is covered by an active service contract. The product information (LTM, GTM, ASM...) is important so support knows which product they will be looking into and so they can assign an engineer with the correct skillset.