Brian,
Another thing that you could ask for are the backup files over time and for a recent backup. These ucs files contain every file you would ever want to see...
An alternative is to as for a qkview file. This is a backup file along with some other data that is normally given to f5 support for problem resolution.
Both file types are compressed archives and if you are on windows then I recommend using 7zip to open them. Your f5 admin can get both from the gui for you, so that should help you out if they are pressed for time and do not like using the cli.
Hope this helps,
Carlb