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utahman3431_307's avatar
Feb 09, 2018
Solved

Session deleted due to admin initiated termination on APM 13.1.0.2

I have a number of users connecting to our VPN, and when we moved them from 12.1.2-HF2 to 13.1.0.2 last night, they started getting disconnected every 1-2 minutes. It doesn't just try to reconnect, it kicks them back out to the login page.

Server logs show the following:

Feb 9 08:27:40 tmm[18611]: 01490520:5: /Common/access_policy:Common:85ebb6d9: Session deleted due to admin initiated termination.

The only thing I can see in edge client logs is this:

4500,4736,Standalone, 48, , 1248, CStandaloneDoc::OnDisconnected, A network error has happened (Session state: 2 Fav state: 3). Trying to reconnect VPN
4500,4736,APPCTRL, 48, \urSmartUpdateEx.cpp, 335, USmartUpdateEx::InstallControl(), Request to install control CLSID:{E0FF21FA-B857-45C5-8621-F120A0C17FF2}, codebase:https://vpn.zionsbancorp.com/public/download/urxhost.cabversion=7150,2018,124,404
4500,4736,APPCTRL, 48, \urSmartUpdateEx.cpp, 335, USmartUpdateEx::InstallControl(), Request to install control CLSID:{E0FF21FA-B857-45C5-8621-F120A0C17FF2}, codebase:https:///public/download/urxhost.cabversion=7150,2018,124,404

I did see these logs too:

2018-02-09,15:14:18:895, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 1401, USmartUpdateEx::ReadInstalledPath(), no entry in registry found for Installer Service
2018-02-09,15:14:18:899, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 1490, USmartUpdateEx::ReadInstalledPath(), expanded path not found for service:F5FltSrv
2018-02-09,15:14:18:902, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 2094, USmartUpdateEx::needUpdate(), Installed path was not found - proceed with update
2018-02-09,15:14:18:906, 4500,4736,Standalone, 48, \m_uac_helpers.cpp, 77, uGetProcessIntegrityLevel(), Running on high integrity level
2018-02-09,15:14:18:909, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 2087, USmartUpdateEx::needUpdate(), running on high integrity level
2018-02-09,15:14:18:913, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 1401, USmartUpdateEx::ReadInstalledPath(), no entry in registry found for Installer Service
2018-02-09,15:14:18:916, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 1490, USmartUpdateEx::ReadInstalledPath(), expanded path not found for service:F5CredMgrSrv
2018-02-09,15:14:18:920, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 2094, USmartUpdateEx::needUpdate(), Installed path was not found - proceed with update
2018-02-09,15:14:18:924, 4500,4736,Standalone, 48, \m_uac_helpers.cpp, 77, uGetProcessIntegrityLevel(), Running on high integrity level
2018-02-09,15:14:18:927, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 2087, USmartUpdateEx::needUpdate(), running on high integrity level
2018-02-09,15:14:18:930, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 1401, USmartUpdateEx::ReadInstalledPath(), no entry in registry found for Installer Service
2018-02-09,15:14:18:935, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 1490, USmartUpdateEx::ReadInstalledPath(), expanded path not found for Service:MachineCertService
2018-02-09,15:14:18:938, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 2094, USmartUpdateEx::needUpdate(), Installed path was not found - proceed with update
2018-02-09,15:14:18:942, 4500,4736,Standalone, 48, \m_uac_helpers.cpp, 77, uGetProcessIntegrityLevel(), Running on high integrity level
2018-02-09,15:14:18:945, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 2087, USmartUpdateEx::needUpdate(), running on high integrity level
2018-02-09,15:14:18:948, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 1401, USmartUpdateEx::ReadInstalledPath(), no entry in registry found for Installer Service
2018-02-09,15:14:18:952, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 1490, USmartUpdateEx::ReadInstalledPath(), expanded path not found for Service:F5InspectorService
2018-02-09,15:14:18:955, 4500,4736,Standalone, 48, \urSmartUpdateEx.cpp, 2094, USmartUpdateEx::needUpdate(), Installed path was not found - proceed with update
2018-02-09,15:14:18:959, 4500,4736,Standalone, 0,,,, Checking for newer version... not found!

Has anyone else seen this issue? It sounds like something isn't getting installed properly and by the time the F5 looks for it the user gets disconnected.

  • I found the answer thanks to F5 Support. The information about it can be found here: https://support.f5.com/csp/article/K03837405. Basically the session.user.last.logonname variable wasn't set, but I did have the Max sessions per user set to 20. This converted the session limit from a per user to a global limit.

     

    Bad news bears.

     

    I have set the session.user.last.logonname to match the session.user.last.username and it seems to have fixed the issue!

     

3 Replies

  • I found the answer thanks to F5 Support. The information about it can be found here: https://support.f5.com/csp/article/K03837405. Basically the session.user.last.logonname variable wasn't set, but I did have the Max sessions per user set to 20. This converted the session limit from a per user to a global limit.

     

    Bad news bears.

     

    I have set the session.user.last.logonname to match the session.user.last.username and it seems to have fixed the issue!