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Hi Michael,

Thank you so much for your quick response; I'm simply an Enterprise Email Customer, using the program on my PC (I do not have a government computer and, being based in Norway for the rest of the year, will not have ready access to one any time soon). I've already spoken with the Enterprise Email team and they were unable to help (apart from directing me to a trouble shooting guide, which I use regularly in any case).

Do you have any suggestions on what I could do? I'm sorry to be such a pest! But if you're in any way able to assist I would prefer not having to book a flight to Germany for the sake of checking my email.

Thank you!

Chelsea