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Bart_Mars_13009's avatar
Bart_Mars_13009
Icon for Nimbostratus rankNimbostratus
Sep 30, 2013

RDP Connection drop Firepass 4100

Hi,

 

I'm having the following problem, I really hope that somebody can help me:

 

We're using a Firepass 4100 cluster that is located in our DMZ, that connects to our Production (internal) network. When logged in, the user creates a RDP session to their VMware View workstation. The VMware View connection runs through a F5 loadbalancer.

 

However, I've noticed that users get a RDP connection drop when logged in. They get a "Connection Lost. 1 of 20 tries" about every 20-30 seconds. I don't know why this is happening. It primarily concerns Windows 8 users. I have the same problem when I make a remote connection from my home. I've tried a couple of solutions from this forum, but with no luck:

 

http://social.technet.microsoft.com/Forums/windows/en-US/9fd4d6d5-1adc-494d-a916-0032f3e08789/remote-desktop-client-on-windows-8-drop-connection9fd4d6d5-1adc-494d-a916-0032f3e08789

 

Can somebody help? Thanks in advance!

 

APM
application delivery
availability
cloud
management
performance
security
vmware

3 Replies

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  • boneyard's avatar
    boneyard
    Icon for MVP rankMVP
    Sep 30, 2013

    if you have a support contract i would use it now.

     

    if you dont then i would start doing some packet captures to see who closes the connection and see if you can pinpoint the reason and continue from there.

     

    what also would be interesting is to check if it works without firepass / big-ip. would it be possible to configure you firewall to allow direct access without anything in between (only for a safe source address) and see if it happens then. if it does you are probably looking at other things then the firepass / big-ip.

     

  • BigIP_Support_9's avatar
    BigIP_Support_9
    Icon for Nimbostratus rankNimbostratus
    Nov 08, 2013

    this page is 2nd result in google if I search "windows 8 firepass remote dekstop". Honestly, I think there is something wrong in windows 8 BUT CITRIX HAVE FIX ON IT

     

    http://forums.juniper.net/t5/SSL-VPN/SA2500-7-1r6-gt-Windows-8-RDP-and-Citrix-Proxy/td-p/167596/page/2

     

    How come F5 do not have ability to do that ? I am very disappointed even I have support contract. Engineer Not helpful at all. F5 did not investigate instead of request customer to this and do that. I'm so Frustrated. And Just keep this post in 2nd top search result in google.

     

  • ginji_hayashi_1's avatar
    ginji_hayashi_1
    Icon for Nimbostratus rankNimbostratus
    Jan 09, 2014

    Hi,there.

     

    Is this hotfix for windows 8,8.1 can solve this issue?

     

    http://support.microsoft.com/kb/2897602/en-us