Objective 5.01 - Open a support ticket with F5
The SOL135 explain that 4 main general information are required when opening a case with F5 Support. A full description of the issue, describing the symptoms, time the issue occurred for the first time A description of the impact the issue is having on your site The hours that you are available to work on the issue Remote access information, if possible. According to the SOL the above requirements apply to all versions of the LTM including 11.1 However, on the official training material for the 11.4 it includes two items which are not mentioned on this SOL135: The Serial number of the BIG-IP device requiring support Product specific information. It sounds to me that the last two requirements only applies for versions above 11.1? Any thoughts?