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IanVickery_2153's avatar
IanVickery_2153
Icon for Nimbostratus rankNimbostratus
Aug 12, 2015

APM unable to delete Custom Image

Hi,

 

I have uploaded a custom image to APM.

 

Access Policy -> Customisation -> Quick start

 

However I am unable to delete this or replace this with another image.

 

I get the following error message. "File with the same name already exists: Refer manual for ore information"

 

If I change to advanced mode I the delete button will not work, and I get the same error message when trying to upload a new file.

 

Any help will be appreciated.

 

Regards

 

Ian Vickery

 

APM
security

5 Replies

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  • Seth_Cooper's avatar
    Seth_Cooper
    Icon for Employee rankEmployee
    Aug 12, 2015

    Hi Ian,

     

    What version are you running? If you go to the "Image Browser" can you delete or add images there?

     

    Seth

     

  • IanVickery_2153's avatar
    IanVickery_2153
    Icon for Nimbostratus rankNimbostratus
    Aug 12, 2015

    Thanks Seth,

     

    The APM is running 11.5.3 Build 0.0163

     

    When I use the image browser I am unable to delete the image it states that it is already in use. I am unable to use the image browser to upload a new image, as it states Image with same name already exists??? yet it is a different file. I have tried rename the new image to *.gif from JPG.

     

    The above image has been modified in and resized using paint.

     

    If a use an image that has not been modified, then I can upload this, and make this the primary image. now I get two images.

     

    I am going from bad to worse.

     

    I appreciate you trying to help.

     

    Regards

     

    Ian Vickery

     

    • Seth_Cooper's avatar
      Seth_Cooper
      Icon for Employee rankEmployee
      Aug 12, 2015
      I looked on my 11.5.3 machine and I couldn't replicate the issue. You might be best off opening a support case where we can get a qkview and look at your configs and see if we can replicate or suggest a fix for the issue you are having. I suggest also providing the images you are uploading as well so we can try to make it fail the same way you see it. Seth
  • Stanislas_Piro2's avatar
    Stanislas_Piro2
    Icon for Cumulonimbus rankCumulonimbus
    Aug 13, 2015

    Hi,

     

    I had the same issue in 11.6.0 on my LAB VM.

     

    I tried to replicate the issue on the same VM I had the issue before, but now I can delete images...the only change is an upgrade to HF5...

     

    • same image
    • same browser (Mac OS X Safari)
    • images not assigned to a Access Policy

    but it is not in the resolved issue of HF5.

     

  • IanVickery_2153's avatar
    IanVickery_2153
    Icon for Nimbostratus rankNimbostratus
    Aug 13, 2015

    Thanks,

     

    What I have found so far, is that it appears that only Internet Explorer is support. with all other browser(s) the delete button would not get focus.

     

    I did manage to delete the image by changing it to something else first but had to go in to the advanced options to do this.

     

    The other issue was that I applied the image in two locations one on the logon page and the other on the One Time Password page, and I needed to change the image their. Once this was done I was able to delete the image.

     

    Having said that I still think there is some sort of bug as I should have been able to upload another image. But I suspect this was related having the same image referenced twice, or it also appears that APM links the image name in the config file rather than replacing it.

     

    I do appreciate your response.

     

    Regards

     

    Ian Vickery