APM No Back-end Request/Response on Web Application Trace
Hi all,
We have APM on our system that we used to publish some application using VPN access. We plan to add another portal access list. So we add one more portal access list and add this new portal access on the Access Policy.
This new portal access was sucessfully added into user window after login on browser. But we got a problem, because every time user access this new portal access menu after login, the web browser show an error response. So we try to do web application trace, as mention on SOL13384 https://support.f5.com/kb/en-us/solutions/public/13000/300/sol13384.html. After we do application trace on F5, we found that there is a front-end request/response between client and F5, but there is no back-end request/response between F5 and server.
F5 can do ping into the application server, and also can do telnet or curl. So basically F5 can communicate with the server, but I don't know why there is no Back-end request/response when I do web application trace on F5 for checking the connection.
Anyone ever face a problem like this? Or any idea how to do further checking why user can't access this new portal access list and there is no Back-end request/response when we do web application trace?
Thanks before for your help..
Ahmad