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jamesed245_3302's avatar
jamesed245_3302
Icon for Nimbostratus rankNimbostratus
Aug 11, 2017

APM device not supported

Hello All

 

I am new to the F5 so hope not to ask a question that maybe asked already (I did look and not able to see)

 

I have a 3rd party having issues connecting to the F5 remotely so I was wondering the best course of action to troubleshoot the problem.

 

Error I have seen:

 

Executed agent '/Common/messagebox_epsec_device_not_supported_act_message_box_ag_3' return value 0Common 123481494763780fallbackMessage Box Logging15018426122017-08-04 11:30:12

 

Following rule 'fallback' from item 'Message Box' to item 'Logging'Common 123481494763781Device not supported.15018426122017-08-04 11:30:12 Logging Agent: Device not supported.Common 123481494763782/Common/messagebox_epsec_device_not_supported_act_logging_ag_3015018426122017-08-04 11:30:12 Executed agent '/Common/messagebox_epsec_device_not_supported_act_logging_ag_3' return value 0Common

 

Regards ED

 

APM
epsec
security

6 Replies

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  • Jad_Tabbara__J1's avatar
    Jad_Tabbara__J1
    Icon for Cirrostratus rankCirrostratus
    Aug 11, 2017

    Hello James,

     

    Could you share more info about the config. and the scenario that is not working.

     

    Maybe could you print the VPE policy it seems you are using APM.

     

    Thanks

     

  • jamesed245_3302's avatar
    jamesed245_3302
    Icon for Nimbostratus rankNimbostratus
    Aug 11, 2017

    Hello

     

    Thank you for the response, yes I am using APM. Any ideas on the best way to export the VPE as it is very large.

     

    The issue is, we have a 3rd party trying to connect via SSL but failing with the error above. "Unsupported" I was thinking this is something to with the APM and client side checks we are doing.

     

    The machine in use is a windows 10 running windows defender. The F5 is running 11.6 HF6

     

    Regards ED

     

  • boneyard's avatar
    boneyard
    Icon for MVP rankMVP
    Aug 12, 2017

    pure guess, but 11.6. is getting old, might be just that.

     

    which browser does the 3rd party use? is the client checker running at all?

     

    do you have a VPE item called Logging anywhere in the flow?

     

  • Jad_Tabbara__J1's avatar
    Jad_Tabbara__J1
    Icon for Cirrostratus rankCirrostratus
    Aug 12, 2017

    Hello,

     

    Did the client upgraded to win10 recently ? Or did he updated the local AV or FW ?

     

    I recommend you to update the EPSEC iso file so you can have the newest AV and FW list on your APM.

     

    After updating EPSEC retry...

     

    Check this KB: https://support.f5.com/csp/article/K48955220

     

    Waiting for your feedback

     

  • jamesed245_3302's avatar
    jamesed245_3302
    Icon for Nimbostratus rankNimbostratus
    Aug 12, 2017

    hello

     

    Thank you for the response,

     

    With windows 10 and firefox connecting to the F5 makes no difference. Error message is "Sorry, your device is not currently supported by the remote access solution."

     

    With Edge: "There was a problem checking your computers validity. Please contact the Admin desk to resolve this. Please note 64-bit browsers are not supported."

     

    So just to confirm – when prompted to add the site to your Trusted Sites list, you select the option to “always allow” and then open a new instance of IE, as the prompt suggests? And then you get the issue where you’re prompted for credentials again and again – no error messages when you’ve entered these, just straight back to the logon prompt?

     

    Regards ED