BIG-IQ Error :Failed - Primary TokuMX

Question

Hello ,&nbsp;
we have pair of BIG-IQ setup having issue with both says that below error 
primary and secondary marked as red  status  Primary TokuMX  reporting down  but all LTM were sync with bigiq looks good when i try to repair HA pair getting kind of different error &nbsp;
An error occurred while repairing DB: exception: connect failed Error: TokuMX mongo shell v2.0.2-mongodb-2.4.10 connecting to: &nbsp;
BIG-IQ  Error :Failed - Primary TokuMX reporting down &nbsp;
Please let me know whats needs to done to fix this issue  &nbsp;

kyle_oliver · Answer

What version of BIG-IQ are you running?  Did you recently upgrade?  This error can sometimes be caused when the BIG-IQ console nodes can't talk to each other over all the required ports. The ports required for the BIG-IQ are listed here: https://support.f5.com/kb/en-us/products/big-iq-centralized-mgmt/manuals/product/bigiq-central-mgmt-planning-implementing-5-3-0/1.htmlguid-69e53ee2-abc4-43ad-867d-2764948089de&nbsp;
Check to see that 27017 is open between the BIG-IQ nodes.&nbsp;

rajg8ur8m_33061 · Answer

Thanks for response Kyle &nbsp;
big-iq Version 5.2.0  from the beginning it's running on same version we didn't upgrade recently.&nbsp;
connection between both devices looks fine i verified on all ports including 27017,443,80 and 22.&nbsp;
FYI: We're facing this problem recently &nbsp;
Thanks for Info..!! &nbsp;

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BIG-IQ Error :Failed - Primary TokuMX

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