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Pihu_294516's avatar
Pihu_294516
Icon for Altostratus rankAltostratus
Sep 12, 2018

Connection error

Folks,

 

Can anyone help me how to troubleshoot this- Connection error: ssl_hs_rxhello:7664: unsupported version (40) Connection error: ssl_passthru:4060: not SSL (40)

 

What does the above error mean? The users are not connecting to an application we configured on F5. When checked the logs we found multiple entries for above two connection errors? From the users' perspective they are seeing Can't reach this page - make sure the web address is correct. We configured the VIP as SSL bridging with cookie persistence and http profile. Any input in this will certainly help.

 

Thanks.

 

application delivery
BIG-IP
LTM

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  • jaikumar_f5's avatar
    jaikumar_f5
    Icon for MVP rankMVP
    Sep 13, 2018

    Hi Pihu,

    From the log 

    not SSL (40)
    , I assume the traffic coming to your virtual is not a ssl traffic traffic. Hence this error.

    Can you share your configs here. Both 443 and 80.

    Also check on the http Virtual (80), if it has a redirect to port 443 (https).

    If 80 virtual is not present, have it created too with redirection irule http2https.