Forum Discussion

eneR_159774's avatar
eneR_159774
Icon for Nimbostratus rankNimbostratus
Oct 10, 2018

SSL Timeout - Client receives "secure connection failed" - Reason: backend DB answer takes too long?

Hello Folks, hope you can help me out here. From time to time some of our clients (connecting via SSL to a VS) receive an secure connection failed error from the webbrowser. It's a simple web application.

 

The administrator told me that sometimes a database answer takes about 10 seconds because of.. crappy db or whatever.

 

It always happens when a db request /answer takes this long. So i guess this is the root of the problem. Is this a default behaviour that the ssl connection fails or that the browser interpret this like a failure, when no datas flowing for about 10 seconds?

 

I nearly checked every timer in the SSL and TCP profile but without success..

 

Any ideas?

 

1 Reply

  • eneR's avatar
    eneR
    Icon for Cirrostratus rankCirrostratus

    Well, i can answer my own question! :D I checked the profiles for the wrong VS!

     

    And the right one had configured an Idle Timeout of 3 Seconds... changed it... no more failures!

     

    But thanks anyway! Have a nice day. ;)