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Georgi__Joe__St's avatar
Georgi__Joe__St
Icon for Altostratus rankAltostratus
Aug 07, 2017

Can not find ASM Support ID details in Web UI

Hi All, I have really strange behavior at the moment. Recently some support IDs started missing in Web UI. And at the moment almost all of them are not there anymore.

How to reproduce it - going to:

Security ›› Event Logs : Application : Requests

  • Support ID is missing in the list.

If I click on "Show filter details" and search for exact support ID. -> Nothing Found.

  • The strange thing is that Support IDs are properly logged on syslog server.
  • I can see all details directly if I go to:

https://lb.example.com/dms/policy/win_open_full_request.php?id=8932188905075943760nonExistingAnchor

So they are just missing in Event Log UI but still exist in MySQL and logged properly in syslog.

Any idea or recommendation?

Thank you in advance all.

application delivery
ASM Advanced WAF
devops

3 Replies

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  • Kai_M__48813's avatar
    Kai_M__48813
    Icon for Cirrus rankCirrus
    Aug 07, 2017

    have you tried looking under: Security - Application Security - Policy Building - Manual Traffic Learning?

     

  • nathe's avatar
    nathe
    Icon for Cirrocumulus rankCirrocumulus
    Aug 08, 2017

    What about if you fail over to the standby and trigger a violation? Alternatively reset the Tomcat service or, as a last resort, reset the asm database. See https://support.f5.com/csp/article/K6992

     

    Lots of caveats on the last suggestion though.

     

    N

     

  • Georgi__Joe__St's avatar
    Georgi__Joe__St
    Icon for Altostratus rankAltostratus
    Sep 14, 2017

    Issue was with ASM DB, so after few switchover and reboots between HA pairs. Everything is fine again. Looks like policy IDs was messed up.