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Dmitry_Kuzura's avatar
Dmitry_Kuzura
Icon for Nimbostratus rankNimbostratus
Jun 24, 2011

Troubles when trying to re-activate license. v10.2.2

Clicking on re-activate button does nothing. I can see that my browser is trying to receive data from the unit.

 

when tailing /var/log/ltm i can see "debug find-activate: external lookup selected" and a little after that "debug find-activate: lookup of activate.f5.com returned 65.61.115.202"

 

 

 

i do not see the next page where i can put a base reg key, collect dossier and insert a license..the gui just hangs..

 

 

 

tried chrome, firefox, IE, safari..

 

 

 

 

 

 

config
design

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  • hooleylist's avatar
    hooleylist
    Icon for Cirrostratus rankCirrostratus
    Jun 27, 2011
    I just ran into this with 10.2.2 VE when clicking on re-activate for an expired license:

     

     

    Jun 26 21:40:06 local/ve1 debug find-activate: external lookup selected

     

    Jun 26 21:43:02 local/ve1 debug find-activate: lookup of activate.f5.com failed, unable to resolve via root servers or local resolver

     

     

    After a while the next page in the activation opened. Have you opened a case with F5 Support on this?

     

     

    Aaron
  • gaza_104946's avatar
    gaza_104946
    Icon for Nimbostratus rankNimbostratus
    Jul 25, 2011
    I have the same issue with 10.2.2

     

    Did anyone find a fix for using the GUI?

     

     

    Regards, GaryB
  • LCX_21751's avatar
    LCX_21751
    Icon for Nimbostratus rankNimbostratus
    May 04, 2012
    I ran into the same problem trying to re-activate the license using the GUI, no harm done one might think just use the CLI. After activating the license through the CLI I lost all my configuration, Virtual Servers, Pools etc.

     

    Anyone encountered the same problem or has a clue why this happened??

     

  • hooleylist's avatar
    hooleylist
    Icon for Cirrostratus rankCirrostratus
    May 04, 2012
    I don't think that's the same issue as the activation timeouts. Do you see any errors when you run 'tmsh load sys config'?

     

     

    Aaron
  • Perry_71428's avatar
    Perry_71428
    Icon for Nimbostratus rankNimbostratus
    Jul 10, 2012
    Hi

     

     

    Just ran into this myself

     

     

    The fix is documented here

     

     

    http://support.f5.com/kb/en-us/solutions/public/13000/500/sol13522.html

     

     

    Perry
  • Michael_Voight_'s avatar
    Michael_Voight_
    Historic F5 Account
    Jul 26, 2012
    Perry, SOL3522 is related to automatic activation. Pushing re-activate is done before getting to the manual/automatic choice