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Sab's avatar
Sab
Icon for Nimbostratus rankNimbostratus
Feb 15, 2016

APM Session deleted (network_error, code - 4).

Wondering what would be the reason network access disconnection with error (network_error, code - 4) On the APM .

 

User login successfully and after few sec's it disconnects with this error (network_error, code - 4) , Any idea why ?

 

logs pasted below :-

 

7ad7bf7b: Received client info - Hostname: BCxxx Type: Standalone Version: 2.0 Platform: Win7 CPU: WOW64 UI Mode: Standalone Javascript Support: 1 ActiveX Support: 1 Plugin Support: 0 2016-02-15 13:35:34

 

7ad7bf7b: Assigned PPP Dynamic IPv4: 10.x.x.14 Tunnel Type: VPN_TUNNELTYPE_TLS NA Resource: /Common/ABCD Client IP: 192.x.x.11 2016-02-15 13:35:34

 

7ad7bf7b: PPP tunnel 0x570001269d00 started. 2016-02-15 13:36:06

 

7ad7bf7b: PPP tunnel 0x570001269d00 closed. 2016-02-15 13:36:07

 

7ad7bf7b: Session deleted (network_error, code - 4). 2016-02-15 13:36:45

 

7ad7bf7b: Session statistics - bytes in: 177801, bytes out: 502158

 

APM
security

1 Reply

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  • amolari's avatar
    amolari
    Icon for Cirrus rankCirrus
    Feb 16, 2016

    I saw recently this error message when the client could open the PPP tunnel but then could not resolve name (Network Access DNS) of the proxy PAC server URL. The client would then disconnect. I suggest you to check the client logs, they will provide more information than the APM logs (gateway side).

     

    Alex