APM RSA first-time "reset PIN" prompts not appearing
Environment: LTM 11.5.2 plain on Big-IP 4200v, using RSA authentication via RADIUS AAA server We have the described environment, and use RSA authentication without issues on a number of portal configurations. However, in setting up a new access profile, for some reason the first-time RSA PIN reset screens don't render correctly - the fields are displayed, but the description of each field (the boilerplate text saying first "You have to pick a new PIN, are you ready to begin (y|n)", and then "Enter new PIN from 4 - 8 characters") does NOT appear. The fields work ... but it's a horrendous training issue for this new group of users if we can't get some description to appear next to the fields. I've checked in customization | localization, in the "SecurID prompt messages" list, and the prompts are there and correct, matching what is in place for other access profiles that don't exhibit the same problem. The default language is English, just like the other access profiles. Has anyone experienced this issue? Thoughts?