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Draven_186334's avatar
Draven_186334
Icon for Altocumulus rankAltocumulus
Nov 12, 2018

Windows 10 Dial and Edge client 7171

Deploying a the APM client 7171 configured within BigIP 14.0.0.3 for windows. This includs the windows 10 dialer for pre-login to start the VPN then login to windows. With apm client 7170 starts the vpn correctly and then logs into windows. APM client 7171 using the windows 10 dialer errors out -

 

"Communication port has been open successfully" --- hangs on this box for 15 seconds then "Error 1471 Unable to finish the requested operation because specified process is not a GUI process"

 

Nothing is mention in the event viewer.

 

If the client is upgrade from 7170 to 7171, it works without issue, but we have other installation issues with 7170. Launching the BigIP edge client functions correctly and connects to the VPN.

 

Any idea on why 7171 is failing ?

 

BIG-IP
BIG-IP Access Policy Manager (APM)
security
ssl vpn
windows 10

3 Replies

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  • leonline_225556's avatar
    leonline_225556
    Icon for Altostratus rankAltostratus
    Dec 06, 2018

    Version 7.1.7.2 of the APM Client has been released.

    This version should resolve bug id 750649-1

    Previously, with the Windows Logon Integration, the network logon using dial-up connection failed with Connecting - Error 1471: Unable to finish the requested operation because the specified process is not a GUI process error message and VPN could not be established. This issue has been resolved.

    https://support.f5.com/kb/en-us/products/big-ip_apm/releasenotes/related/relnote-desktop-client-7-1-7-2.html

    I will test it later today and let you know what the result is.

    • a_basharat's avatar
      a_basharat
      Icon for Nimbostratus rankNimbostratus
      Feb 21, 2019

      How Can I check my APM client version? How Can we upgrade the APM to 7.1.7.2

       

  • leonline_225556's avatar
    leonline_225556
    Icon for Altostratus rankAltostratus
    Dec 03, 2018

    I have the exact same issue.

     

    Using Windows 10 build 1803 with client 7170 i'm having strange issues with Machine Cert Auth Using Windows 10 build 1803 with client 7171 i can successfully authenticate with Machine Cert Auth but i get the error 1471 as well.

     

    Using Windows 8.1 build 9600 with client 7170; this works perfect! Using Windows 8.1 build 9600 with client 7170; same error 1471

     

    I will raise a ticket with F5 support to address this issue.