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jim_mcmurchie_1's avatar
jim_mcmurchie_1
Icon for Nimbostratus rankNimbostratus
Jun 16, 2014

Edge Client not downloading config using APM

Some of our users are unable to access our VPN using a browser in Windows 7. I am aware there is an issue with installing the extensions due to policy changes at Google. I am trying to configure the F5 Edge Client as a work around. I am getting the following error in the edge client logs; Error 2014-06-16 22:34:52:025 HOST \HostCtrl.cpp, CHostCtrl::OnTimer(), TUNNEL_SERVER_READY_CHECK - configuration read timed out Error 2014-06-16 22:34:52:025 HOST \HostCtrl.h, CHostCtrl::Failed, Failed to download configuration (error: 0) Error 2014-06-16 22:34:52:025 HOST \HostCtrl.h, CHostCtrl::Failed, Firing event (message: Failed to download configuration) Error 2014-06-16 22:34:52:026 Standalone CStandaloneDoc::HandleError, Force logoff (Reason: Failed to download configuration)

 

I am not finding good direction in the documentation. Has anyone hit this before?

 

Thanks

 

APM
application delivery
cloud
devops
iRules
management
security

5 Replies

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  • Kevin_Davies_40's avatar
    Kevin_Davies_40
    Icon for Nacreous rankNacreous
    Jun 17, 2014

    One of the problems that occur is the VPN adapter does not have permission to install. You should check that it is actually installed on the client machines.

     

    • jim_mcmurchie_1's avatar
      jim_mcmurchie_1
      Icon for Nimbostratus rankNimbostratus
      Jun 19, 2014
      I checked Computer Management / Device Manager and F5 VPN client did show under hidden devices. Anything else I can try? The F5 troubleshooting utility shows several files missing from C:\Windows\Downloaded Program Files\ but the documentation says that their presence is dependent on the version of WIndows, etc installed
  • Sec-Enabled_658's avatar
    Sec-Enabled_658
    Icon for Cirrostratus rankCirrostratus
    Dec 26, 2014

    I am getting the same error. Neither browser or edge client works. running version 11.5.1 HF5

     

    • boneyard's avatar
      boneyard
      Icon for MVP rankMVP
      Dec 26, 2014
      i would advise you to create a new question with some more info. did it work in the past? which OS, which browser, where did you get your client from? does it work from other systems? if you can you could also open a TAC case.
    • Sec-Enabled_658's avatar
      Sec-Enabled_658
      Icon for Cirrostratus rankCirrostratus
      Mar 05, 2015
      I eventually fixed this by checking the default client ssl profile that I had set for the virtual server. I was using the default cert and key in the client ssl profile assigned to the vip, but the cert had expired in 2011. Saw this again in my lab two months later. Fix. Create a new cert and key, add them to the client ssl profile, assign the new profile to the vip.